Terms of service

Last updated: August 19, 2026

Overview

Welcome to diy.dna.shopping. These Terms of Service (“Terms”) govern your access to and use of our website, online store, customization tools, products and related services (collectively, the “Services”).

The Services are operated by DNA+, trading as diy.dna.shopping (“diy.dna.shopping,” “we,” “us,” or “our”). Our ecommerce store is powered by Shopify.

By accessing the Services, creating a personalized product, submitting an order or otherwise using the Services, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy and Return and Refund Policy .

If you do not agree to these Terms, you must not use the Services. Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

1. Eligibility and Customer Accounts

You must be at least the age of majority in your place of residence, or use the Services under the supervision and with the authorization of a parent or legal guardian.

You agree to provide accurate, current and complete account, contact, billing, customization and delivery information. You must have the authority to provide all information and content submitted through the Services.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, license or assign your customer account to another person without our written permission.

2. Personalized Products

Many of our products are personalized or made to order according to the device model, product type, text, photographs, images, artwork, layout and other options submitted by you.

Before submitting an order, you are responsible for reviewing:

The selected phone or device model;
The selected case or product type;
Names, dates, spelling and personalized text;
Uploaded photographs, images and artwork;
Image positioning, rotation, scale and cropping;
Product quantity and delivery address; and
The final product preview, where provided.

We are not responsible for customer-submitted spelling errors, incorrect device selections, unsuitable or low-resolution images, or other errors included in the information or design approved and submitted by you.

This does not exclude our responsibility where we manufacture the wrong product, materially fail to follow the submitted design, send an incorrect item or provide a defective product.

3. Customer Content

“Customer Content” means photographs, images, names, text, logos, illustrations, artwork, design files and other materials that you upload, submit or otherwise provide for use in a personalized product.

You retain ownership of Customer Content that you own. We do not obtain ownership of your Customer Content merely because you upload it to the Services.

You grant us a non-exclusive, worldwide, royalty-free and sublicensable license to host, store, reproduce, resize, crop, format, adapt, transmit and otherwise use Customer Content only as reasonably necessary to:

Operate the customization and product-preview tools;
Create previews and production files;
Manufacture, print, package and deliver your order;
Work with customization, printing and fulfillment providers;
Perform quality control;
Provide customer support; and
Resolve production, delivery, refund or legal issues.

This license continues only for as long as reasonably necessary to provide these services, maintain required business records and resolve relevant disputes.

We will not use Customer Content in public advertising, promotional materials, product galleries or artificial intelligence model training without separate permission where required.

4. Your Responsibilities for Customer Content

By submitting Customer Content, you represent and warrant that:

You own the content or have all permissions necessary to use it;
Our use of the content to provide the Services will not infringe copyright, trademark, privacy, publicity, personality or other rights;
You have permission from identifiable people depicted in the content where permission is required;
You have appropriate parental or guardian authorization for images of children where required;
The content is not unlawful, fraudulent, threatening or defamatory;
The content does not contain illegal sexual content, sexual content involving minors, exploitative material or content that promotes violence or hatred;
The content does not contain malicious code or harmful technology; and
The content complies with these Terms and applicable law.

You must not submit third-party characters, logos, artwork, celebrity images, sports branding, music artwork or other protected materials unless you have permission or another valid legal right to use them.

We may review, reject or remove Customer Content, or cancel an affected order, if we reasonably believe the content violates these Terms, applicable law or the rights of another person. We are not required to pre-screen every submission.

If we cancel an order because of prohibited Customer Content, any refund will be handled in accordance with applicable law and our Return and Refund Policy, taking into account whether production has already started where permitted by law.

5. Product Images, Previews and Color Differences

We make reasonable efforts to display products, colors and customization previews accurately. However, screen settings, display technology, materials and printing processes may cause minor differences between a digital preview and the finished product.

Minor differences may include:

Slight color or brightness variation;
Minor differences in image positioning or scale;
Differences caused by camera openings, edges, curves or product cutouts;
Minor cropping required by the selected device model; and
Differences between transparent, matte, mirror and other material finishes.

Minor variations that do not materially change the submitted design are not normally considered manufacturing defects. This does not affect your rights if the product is defective, materially different from the approved design or not as described.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase. An automated acknowledgement confirms that we received your order but does not prevent us from conducting payment, fraud, availability and content reviews.

We may reject or cancel an order where:

Payment cannot be authorized;
Information supplied with the order is incomplete or inaccurate;
The selected product is unavailable;
A price or product description contains a material error;
We suspect fraud, abuse or unauthorized payment;
Customer Content violates these Terms; or
We cannot lawfully manufacture, sell or deliver the order.

If we cancel an order for reasons not caused by your breach after payment has been collected, we will refund the affected amount to the original payment method.

We may limit order quantities or refuse orders that reasonably appear to be intended for unauthorized resale, fraudulent activity or other prohibited use.

7. Order Changes and Cancellations

Personalized orders may enter production shortly after they are submitted. If you need to cancel or modify an order, contact us immediately at joel@nikola.vip .

We will attempt to accommodate a cancellation or modification if production has not started, but we cannot guarantee that changes will be possible.

Once production has started, customer-requested cancellations or modifications may be refused because personalized products cannot ordinarily be resold. This does not affect mandatory cancellation rights or your rights concerning defective, misdescribed or incorrectly manufactured products.

8. Prices, Taxes and Payment

Prices, promotions and discounts may change before an order is placed. The price applicable to an accepted order will be shown during checkout and in the order confirmation.

Unless stated otherwise, product prices may exclude shipping, import duties, customs charges, taxes and similar government charges. Charges displayed and collected at checkout will be identified before you submit payment.

Where import duties or taxes are not collected at checkout, you may be responsible for paying them to the carrier or relevant authority, subject to applicable law.

You represent that you are authorized to use the selected payment method. Payment processing is provided by Shopify and relevant payment providers, which may apply their own terms and fraud-prevention procedures.

Promotion-specific terms apply in addition to these Terms. If there is a conflict, the specific promotion terms govern that promotion, subject to mandatory law.

9. Shipping and Delivery

Production and delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delivery may be affected by production requirements, address errors, carrier delays, customs processing, weather, public holidays and events outside our reasonable control. We will use reasonable efforts to fulfill and deliver orders within the stated estimates.

You are responsible for providing a complete and accurate delivery address. Extra costs caused by an incorrect or incomplete address may be charged to you where permitted by law.

For consumer orders, risk of loss or damage normally passes to you when the product is delivered to you or a person designated by you. Different rules may apply if you independently arrange a carrier that we did not offer.

10. Returns, Refunds and Replacements

Returns, refunds, replacements and exchanges are governed by our Return and Refund Policy .

Personalized and made-to-order products are generally not eligible for change-of-mind returns because they are produced specifically for you. This does not affect your rights if a product is defective, damaged, materially different from the submitted design, incorrectly manufactured or incorrectly supplied.

Statutory cooling-off rights may not apply to goods made to your specifications or clearly personalized, where this exception is recognized by applicable law. Mandatory rights relating to defective or misdescribed goods remain unaffected.

11. Phone and Device Protection

A phone case or accessory can reduce certain risks but cannot prevent every form of device damage. We do not guarantee that a case will prevent scratching, cracking, water damage, impact damage, loss, theft or other damage to a phone, tablet or other device.

Unless required by applicable law or caused by our negligence or breach, the purchase of a case does not include insurance or a warranty covering the phone or device used with the product.

You are responsible for confirming device compatibility and correctly installing and using the product in accordance with any instructions.

12. Our Intellectual Property

The Services and their original content, including our trademarks, branding, product templates, layouts, graphics, software, text, photographs, videos and website design, are owned by or licensed to us and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Services for personal shopping and product customization.

You may not, without authorization:

Copy, reproduce, republish or commercially exploit the Services;
Extract or redistribute our product templates or design assets;
Use our trademarks or branding in a misleading manner;
Reverse engineer or interfere with our customization tools;
Remove copyright, trademark or attribution notices; or
Create an unauthorized competing service using our content or technology.

Purchasing a product does not transfer ownership of our website assets, product templates, trademarks or third-party licensed designs.

13. Intellectual Property Complaints

If you believe content available through the Services infringes your intellectual property rights, contact us at joel@nikola.vip .

Please include:

Your name and contact information;
Identification of the protected work or right;
Identification or URL of the allegedly infringing material;
An explanation of why you believe the use is unauthorized; and
Evidence that you are the rights holder or authorized representative.

We may request additional information before acting on a complaint.

14. Reviews and Feedback

“Feedback” means reviews, comments, suggestions and ideas voluntarily submitted about our business or Services. Feedback does not include private Customer Content uploaded solely to create a personalized product.

If you publish or submit Feedback, you grant us a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute and use the Feedback to operate, evaluate and promote the Services.

You represent that your Feedback is truthful, reflects your genuine experience and does not violate another person's rights. Any compensation or incentive connected with a review must be disclosed as required by law.

We may remove Feedback that is unlawful, fraudulent, abusive, irrelevant, contains personal information or violates these Terms. We will not suppress a genuine review merely because it is negative.

15. Prohibited Uses

You must not use the Services to:

Violate applicable law or another person's rights;
Commit fraud or use an unauthorized payment method;
Submit illegal or infringing content;
Harass, threaten, impersonate or deceive another person;
Upload malicious code or interfere with website security;
Collect personal information without authorization;
Send spam, phishing messages or unauthorized advertising;
Bypass access controls, rate limits or anti-bot measures;
Scrape or extract data in a manner that harms the Services;
Use automated systems in violation of published technical restrictions; or
Use the Services in a way that may damage, disable or overload them.

We may restrict or suspend access where reasonably necessary to protect the Services, comply with law or investigate a suspected violation.

16. Third-Party Tools and Links

The Services may include tools, applications, payment services, social features or links operated by third parties. Their services may be governed by separate terms and privacy policies.

We are not responsible for third-party websites or services that we do not control. Review their terms before using them or completing a transaction.

We may add, modify or discontinue optional tools and features, subject to applicable law.

17. Relationship With Shopify

Shopify provides the ecommerce platform used to operate the Services. Purchases made through our store are transactions between you and [LEGAL ENTITY NAME], not Shopify.

To the extent permitted by law, Shopify is not responsible for manufacturing, fulfilling, delivering, returning or refunding products purchased from us. Nothing in this section limits liability that Shopify cannot lawfully exclude.

Information processed through Shopify is subject to our Privacy Policy and, where applicable, Shopify's own privacy terms.

18. Privacy

Our collection and processing of personal information, including photographs and other Customer Content submitted for personalized products, is described in our Privacy Policy .

19. Errors and Availability

We may correct typographical, pricing, product-description, availability or technical errors. Where a material error affects an order, we may contact you to confirm whether you wish to proceed on corrected terms or cancel the affected order and receive a refund.

We may modify or discontinue products and features. Changes will not reduce rights already attached to an accepted order unless permitted by law and agreed with you.

20. Suspension and Termination

We may suspend or terminate access to the Services if you materially breach these Terms, engage in fraud, submit unlawful content, threaten security or expose us or others to legal risk.

Where reasonably possible, we will provide notice and an opportunity to address the issue. Immediate suspension may occur where necessary for security, fraud prevention or legal compliance.

Termination does not affect rights or payment obligations that arose before termination. Provisions concerning intellectual property, Customer Content, liability, disputes and other provisions intended by their nature to survive will continue to apply.

21. Statutory Rights and Warranties

We do not exclude warranties, guarantees or consumer remedies that cannot lawfully be excluded.

Subject to mandatory law, the website, customization tools and optional online features are provided on an “as available” basis. We do not guarantee that every online feature will always be uninterrupted, error-free or compatible with every device or browser.

Product warranties and remedies are governed by applicable law, the relevant product description and our Return and Refund Policy.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where it cannot be excluded;
Fraud or fraudulent misrepresentation;
Willful misconduct or gross negligence where it cannot be excluded;
Violation of mandatory consumer rights; or
Any other liability that applicable law does not permit us to exclude.

To the extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, opportunity or data, where such loss was not a reasonably foreseeable result of our breach.

To the extent permitted by law, our total liability arising from a product order will not exceed the amount you paid for the product or order giving rise to the claim.

These limitations do not affect any refund, repair, replacement or other remedy you are entitled to receive under mandatory consumer law.

23. Indemnification

To the extent permitted by law, you agree to indemnify us against reasonable third-party claims, damages and costs arising directly from:

Customer Content that infringes another person's rights;
Your unlawful or fraudulent use of the Services;
Your material breach of the Customer Content warranties in these Terms; or
Your intentional circumvention of security measures.

This obligation applies only to the extent the claim was caused by your conduct. We will provide reasonable notice of a covered claim and allow reasonable cooperation in its defense. We will not agree to a settlement imposing non-monetary obligations on you without your reasonable consent.

24. Events Outside Reasonable Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, labor disruptions, government restrictions, customs delays, carrier interruption, infrastructure failure or widespread internet outages.

We will use reasonable efforts to minimize the effect of such events and resume performance. This section does not exclude rights you have under mandatory consumer law if an order cannot be fulfilled within a reasonable time.

25. Severability

If a provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.

26. Waiver and Entire Agreement

A delay or failure to enforce a provision is not a waiver of that provision.

These Terms, together with the policies and order-specific terms incorporated by reference, constitute the agreement between you and us concerning the Services and replace prior communications concerning the same subject.

Nothing in this section excludes representations or rights that cannot legally be excluded.

27. Assignment

You may not transfer your rights or obligations under these Terms without our written consent, except where applicable law permits otherwise.

We may transfer these Terms as part of a merger, restructuring, sale of business or transfer to an affiliate, provided that the transfer does not reduce your mandatory rights.

28. Governing Law and Disputes

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to conflict-of-law principles.

Before commencing formal proceedings, you and we agree to make reasonable efforts to resolve a dispute by contacting the other party and providing a description of the issue and the requested resolution.

Subject to mandatory consumer law, courts located in [COURT LOCATION] will have jurisdiction over disputes arising from these Terms.

If you are a consumer, this section does not deprive you of mandatory protections or the right to bring proceedings in a court available to you under applicable consumer law.

29. Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices or legal obligations. The revised Terms will be posted on this page with an updated “Last updated” date.

Material changes will apply prospectively and will be communicated where required by law. Changes will not retroactively alter the agreed terms of an existing order unless permitted by law or agreed with you.

30. Contact Information

Questions about these Terms should be sent to:

Legal entity: DNA+

Trading name: diy.dna.shopping

Email: joel@nikola.vip